Screening and suppression Live

Two layers keep numbers you should not contact out of your outreach. Screening — the DNC & Litigator Scrub tool in Intelligence — checks contacts against known-risk data. The suppression list then enforces exclusions every time you send or call.

How it works#

Screening: DNC & Litigator Scrub#

A scrub checks your contacts against the workspace suppression list and imported DNC data — including national do-not-call data you import with proof — plus imported and maintained known-litigator lists. Results list every hit with its reason and can be exported. CSV imports also include a scrub run, so newly imported contacts are checked on arrival. See review screening results.

The suppression list#

The suppression list is your workspace's record of numbers not to contact. Every entry carries a reason: STOP, complaint, admin, internal DNC, national DNC (imported), or litigator. Details are on suppression lists.

Enforcement#

Suppressed contacts are excluded from SMS — batches, campaigns, and automations — and from calls. Known-litigator hits are suppressed for SMS and calls with the reason recorded. Suppression is enforced at send and dial time, not just at scrub time.

When to use it#

Scrub before the first outreach to any imported or newly built audience, and rely on the automatic scrub during CSV import as a floor, not a ceiling — rescreening a list that has aged costs you nothing in surprises later.

Limitations#

Screening and suppression reduce risk; they do not make outreach compliant. Selecting lawful audiences and use cases remains your responsibility.