Unified inbox Live

Every Landing Zone phone number has its own SMS inbox, and every connected email account has its own email inbox. The unified inbox merges all of them into one queue, so replies from any channel land in the same place.

How it works#

One queue, many inboxes#

Behind the unified view are per-number SMS inboxes and per-account email inboxes. You can work the merged queue or focus on a single number or account — either way it is the same conversations.

Working a conversation#

For each conversation you can reply, assign it to a teammate, set its status, and record a disposition when it reaches an outcome. See review replies for the day-to-day workflow.

Replies and the SMS cooldown#

An inbound message that arrives after your last outbound lifts the 30-day SMS cooldown for that contact, making them eligible for campaign SMS again. Your own manual one-to-one replies from the inbox are not subject to the cooldown — it applies to batches, campaigns, and automations, not to answering someone who wrote to you. See repeat-contact cooldowns.

Opt-outs#

When a contact replies STOP or otherwise revokes consent, Landing Zone handles it automatically: suppression, consent set to REVOKED, a confirmation reply, and an audit entry. See opt-outs and STOP keywords.

When to use it#

Live in the inbox whenever outreach is running. Batches start conversations; the inbox is where they continue — and reply speed is entirely in your hands. Teams can split the queue by assigning conversations to members.

Limitations#

• Assignment works with members already in your workspace. Adding new members is not yet self-serve — see workspaces and teams.
• The cooldown exemption for manual replies is a product behavior, not a compliance judgment. What you send in a one-to-one reply is still your responsibility.

Frequently asked questions#