Receive inbound calls Live

Forward calls from your Landing Zone numbers to your routing number, capture voicemail on missed calls, and stay notified.

Updated 1 min readMaintained by Landing Zone

Open this screen in Landing Zone →

When a contact calls one of your Landing Zone phone numbers back, the call forwards to your routing number — the real phone where you want to answer. If you miss the call, voicemail captures the message and you get a notification, so a returned call never disappears.

Before you start

  • At least one provisioned Landing Zone phone number — see Configure calling.
  • The phone number you want inbound calls forwarded to (your routing number).

Steps

  1. Open Settings → Phone numbers. This is where your Landing Zone numbers and forwarding are managed.
  2. Set your routing number. This is the phone that rings when someone calls any of your Landing Zone numbers.
  3. Confirm forwarding works. Call one of your Landing Zone numbers and check that your routing number rings.
  4. Answer inbound calls on your routing phone. Contacts dial the Landing Zone number they saw; you answer on your own phone.
  5. Check voicemail for missed calls. When you can't answer, the missed call captures a voicemail.
  6. Watch your notifications. Landing Zone notifies you about inbound call activity so you can respond while the lead is warm.
  7. Follow up from the contact record. Open the contact in Contacts and return the call with click-to-call, or reply by text or email from Inboxes.

Limitations

  • Inbound calls are answered on your routing phone, not inside the app — Landing Zone forwards the call rather than answering it in the browser.
  • All Landing Zone numbers forward to the routing number you set in Settings → Phone numbers; keep it current when your team's answering phone changes.
  • If calls are not arriving, see Calling issues.