Delete records Live

Delete a single contact or bulk delete many, and understand what is permanently removed versus which compliance records are retained.

Updated 1 min readMaintained by Landing Zone

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You can delete a single contact or clear out many at once. Deletion is permanent — but it is not total: compliance records such as suppression entries and consent proof are retained by design, so an opted-out contact stays opted out even after their record is gone.

Before you start

  • Certainty about which records should go — deleted contacts can't be recovered.
  • An export of anything you might need again.

Steps

  1. Export first if you're unsure. A CSV export from Contacts costs nothing and preserves the data before it's gone — see Export your data.
  2. Open Contacts and find the record or records to remove.
  3. Delete a single contact from their record when you're removing one person.
  4. Bulk delete when you're cleaning house: select multiple contacts and delete them together.
  5. Confirm the deletion. Once confirmed, the contact records are permanently removed.
  6. Understand what remains. Audit and compliance records are retained by design: suppression entries, consent proof, and audit history persist. Deleting a contact does not erase their suppression history — if they opted out, that opt-out still stands. See Suppression lists and Consent records.

Limitations

  • Deletion is permanent. There is no restore for a deleted contact record — export beforehand if in doubt.
  • Compliance records survive deletion on purpose. Suppression entries, consent proof, and audit history are retained so opt-outs and consent decisions remain enforceable and provable.
  • Because suppression persists, re-importing a deleted contact does not give you a clean slate: an opted-out number or address stays excluded from sends.