Pause or stop outreach Live

Pause, resume, stop, or discard a batch, pause an automation, and know exactly what happens to messages already queued or sent.

Updated 1 min readMaintained by Landing Zone

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Sometimes you need outreach to stop right now — a wrong audience, a typo you caught late, a message that needs rethinking. Batches can be paused, resumed, stopped, or discarded, and automations can be paused. The one thing no control can do is recall a message that has already been sent.

Before you start

  • A batch or automation you want to interrupt.
  • For automations: owner or admin access — only owners and admins manage automations.

Steps

  1. Open Batches and find the batch you want to control.
  2. Pause a running batch. Remaining messages stop going out immediately; the batch holds its place.
  3. Resume when you're ready. A paused batch picks back up and works through its remaining sends.
  4. Stop a batch to end it. Stopping ends the send — the remaining recipients are not messaged.
  5. Discard a draft you no longer want. A batch that hasn't started can be discarded; nothing is ever sent from it.
  6. Pause an automation. In Automations, pause Daily Email Outreach or Daily SMS Outreach to stop it generating new batch drafts. Automations only create pending-review drafts that require manual approval, so nothing sends from an automation without you approving it — see Follow-ups and automations.
  7. Accept what's already out. Messages sent before you paused or stopped cannot be recalled. Replies to them still arrive in your unified inbox, and opt-outs are still processed.

Limitations

  • Pausing and stopping affect queued, unsent messages only — nothing already sent can be pulled back from a recipient's inbox or phone.
  • Managing automations is limited to owners and admins.
  • A stopped batch has ended; to reach the remaining audience later, build a new batch. The preview will re-run eligibility checks at that point.