Configure calling

Use your phone numbers for calls: set a routing number for inbound forwarding and place calls with click-to-call.

Updated 1 min readMaintained by Landing Zone

Open this screen in Landing Zone →

The phone numbers you provision for SMS double as calling numbers — there is nothing separate to buy. Calling setup is mostly about one thing: telling Landing Zone where inbound calls should ring.

Before you start

  • A phone number in your workspace (configure SMS covers provisioning).
  • A phone you answer during business hours, to receive forwarded calls.

Steps

  1. Open Settings → Phone numbers — the same numbers you text from can make and receive calls.
  2. Set a routing number — calls to your Landing Zone numbers forward to it. Missed calls capture a voicemail and you are notified. See receive inbound calls.
  3. Place a test call with click-to-call — Landing Zone bridges your own phone to the contact, so the conversation happens on your handset. See click-to-call.
  4. Log the outcome — calls land in the call log, where you record dispositions so the contact's history stays complete.

Limitations

  • There is no predictive or auto-dialing — every outbound call is started by a person with click-to-call.
  • Calls are compliance-gated like SMS: quiet hours and DNC/suppression checks apply before a call is placed.
  • Consent statuses on the contact apply to calls as well as texts.

For the channel in depth, see calling.