Calling considerations

Phone calls are personal, interruptive, and closely regulated. What is expected of you depends heavily on how a call is placed and to whom — which is why calling has its own rules, separate from SMS and email.

How the call is placed matters#

Consent expectations generally differ between autodialed or prerecorded calls and live calls that a person dials one at a time. Automated dialing and prerecorded messages typically carry much stricter consent expectations than a live, manual call.

Landing Zone supports only human-initiated click-to-call: you click to start each call, and the platform bridges your phone to the contact. There is no predictive dialing, no auto-dialing, and no prerecorded message playback. That design keeps a person behind every call, but it does not by itself settle any legal question about a particular call.

Screening before you call#

Click-to-call is compliance-gated. Before a call connects, Landing Zone checks the number against your workspace suppression list, imported DNC data, and known-litigator entries. Screening runs against data maintained in your workspace — it does not query the national registry live. See DNC screening and Known-litigator screening for what each layer covers and where it stops.

Quiet hours#

Quiet hours are enforced for calls as well as SMS. The default window is 9 PM–8 AM in the contact's local time, configurable per workspace. Some states apply narrower calling windows than the default — see State-specific variation — so treat the setting as a floor to configure, not a ruling on acceptable timing.

Call recording#

Call recording is not a Landing Zone feature today.

Your responsibilities#

You own who you call, why, what you say, and when. Screening and quiet hours reduce risk; they do not grant permission to call anyone. Honor do-not-call requests made during a call by adding the number to your suppression list, and see User responsibilities for the full picture.