Click-to-call Live

How Landing Zone's click-to-call bridge works — your phone rings first, then Landing Zone connects you to the contact.

Updated 2 min readMaintained by Landing Zone

Click-to-call is how you place outbound calls in Landing Zone. You start a call from a contact record, your own phone rings first, and when you answer, Landing Zone bridges the call through to the contact. You talk on your own device; Landing Zone handles the connection, the compliance checks, and the record-keeping.

Reach for a call when a live conversation will move things faster than a message thread — a warm reply, a negotiation, anything with back-and-forth. SMS and email are better suited to first-touch outreach at scale; a call is where you spend attention on one person at a time.

Setup requirements

  • A Landing Zone phone number. Provision one in Settings → Phone numbers — it's the number your call is placed from.
  • Your own phone. The bridge rings you first, so you need a phone you can answer when you start a call. See configure calling.

Capabilities

  • The bridge flow. Start the call from the contact record, answer your ringing phone, and you're connected to the contact.
  • Compliance gating before dialing. Quiet hours and DNC/suppression screening run before the call is placed; blocked calls don't go out.
  • Logging. Every call lands in the call log, and you record a disposition so the outcome is visible on the contact's outreach history — useful when you review replies across channels later.

For the step-by-step walkthrough, see the click-to-call guide.

Rules and risks

A live call is the most personal touch Landing Zone offers, and it lands in real time — there is no unsend. Quiet hours (9 PM to 8 AM in the contact's local time by default) are enforced, and each call is screened against your workspace suppression list and imported DNC data before dialing. That screening does not include a live federal DNC registry query, so the lists you import matter.

Because every click-to-call is a deliberate, human-initiated action, the judgment behind each call — who you're calling, why, and on what consent basis — is yours. Read calling considerations first.

Current status

Click-to-call is live in Landing Zone.

Limitations

  • One call at a time — there is no queueing, predictive dialing, or auto-dialing.
  • You must answer the bridge on your own phone before the contact's side is dialed.
  • Calls blocked by quiet hours or suppression screening are not placed.