Ringless voicemail Coming soon

Ringless voicemail delivers a recorded message to a contact's voicemail box without placing a conventional ringing call. It is also referred to as a voicemail drop — terminology and delivery methods differ across the industry, and different delivery methods can be treated differently by carriers and regulators.

Intended workflow#

When ringless voicemail launches, the intended flow is: record or upload a voicemail message, choose an audience the same way you would for an SMS batch, review the pre-send eligibility preview (consent, suppression, screening, and quiet-hour exclusions), acknowledge a channel-specific responsibility warning, and then submit the drop for delivery with results tracked per batch.

Consent and legal considerations#

Do not plan around ringless voicemail being a loophole:

• Ringless voicemail is not categorically exempt from telephone consumer-protection rules. Regulators and courts have treated voicemail delivery as a call subject to those rules in many circumstances.
• Federal and state requirements can differ, and several states apply their own stricter telemarketing rules. Which rules apply depends on your audience, content, and use case.
• Carrier and provider policies may apply on top of the law, and can block or penalize traffic independently of legality.
• You are responsible for determining whether your use is lawful, including whether you need prior consent for the audience you plan to reach.
• Landing Zone tools do not grant permission to contact anyone. Screening, suppression, and cooldown features reduce risk; they do not create consent.

See Ringless voicemail considerations for the full compliance discussion.

Pre-send warnings and acknowledgments#

Because voicemail drops are a higher-risk channel, ringless voicemail sends are planned to require an affirmative acknowledgment before an individual drop, a batch approval, or an automation that could send one — along the lines of: "I confirm that I am responsible for the audience, consent, content, timing, and legal basis for this outreach." The system will warn and require the acknowledgment but allow you to proceed. Acknowledging a warning is not approval by Landing Zone and does not replace legal review. See Pre-send acknowledgments.

Opt-outs, suppression, and records#

• Opt-out requests received on any channel must be honored for voicemail drops too; suppressed contacts will be excluded like they are for SMS and calls.
• Voicemail messages should identify the caller and offer a working way to opt out.
• Expect drop activity to be recorded (audience, time, exclusions, acknowledgments) so you can keep records of what was sent, to whom, and on what basis — see Consent records and Audit logs.

Current status#

Coming soon — launch expected shortly. Ringless voicemail is not available in Landing Zone yet. When it ships, this page and Ringless voicemail considerations will be updated with real steps and the final pre-send acknowledgment. Watch Release Notes for the launch announcement.