State-specific variation

States can impose stricter outreach rules than federal baselines — and Landing Zone's controls are uniform defaults, not state-tuned legal logic.

Updated 2 min readMaintained by Landing Zone

Federal rules are a floor, not a ceiling. States can — and several do — impose stricter requirements on calls and texts than the federal baseline. If your audience spans multiple states, the strictest rule that applies to a contact is the one that matters for that contact.

How states can be stricter

  • Consent standards. Some states require more explicit or more specific consent for certain calls or texts than the federal baseline does.
  • Quiet-hour windows. Some states set narrower permissible calling and texting windows than the common default.
  • Registration and bonding. Some states require registration, and in some cases bonding, before certain solicitation activities aimed at their residents.
  • State telephone consumer-protection statutes. Several states have enacted their own telephone consumer-protection statutes that mirror or exceed federal rules, in some cases with their own enforcement and private claims. This page describes these generically; it does not analyze any specific statute.

What Landing Zone's controls are

Landing Zone's controls are uniform product defaults, not state-tuned legal logic:

  • Quiet hours default to 9 PM–8 AM in the contact's local time and are configurable per workspace — one window for the whole workspace, not per state.
  • The 30-day SMS cooldown is fixed platform-wide.
  • Screening runs against the data in your workspace, wherever your contacts live.

The platform does not know which state's rules govern a given message, and it does not adjust its behavior by state.

Your responsibilities

Determine which states' rules apply to your audiences — usually driven by where your contacts are located, and sometimes also by where you operate. Then configure what you can (for example, set your quiet-hours window to the strictest schedule that applies) and constrain what the platform cannot do for you: audience choices, consent standards, and any registration a state requires. When in doubt, ask a qualified attorney — see User responsibilities.