Signature formatting issues

Your signature shows up twice, doesn't show up at all, or doesn't look the way you designed it. Work through the causes below in order.

Common causes#

The signature is also typed into the template body#

If a template contains the {{signature}} token and a signature typed out by hand, every send gets both. Open the template in Templates, look at the end of the body, and remove one of the two. Keeping the token is usually better — it stays in sync when you edit the signature later. See Create templates.

The wrong email account is selected#

Signatures are set per email account, with one account's signature as the default. The account a message sends from determines which signature is used — so editing one account's signature won't change what another account sends. Open Settings → Email accounts and edit the signature on the account that actually sends the message.

Campaign and reply toggles are set differently#

Each signature has separate toggles for campaign sends and inbox replies. If your signature appears on batch emails but not on replies (or the other way around), one toggle is off. Check both in Settings → Email accounts.

The layout doesn't match what you expected#

Signatures render in one of three layouts — simple, with-line, or compact — with an optional divider. If the arrangement of your details looks wrong, try a different layout rather than editing the field values. See Email signatures.

Images or pasted HTML show as plain text#

This is by design, not a bug. Signatures are built from structured fields (name, title, company, phone, website, email, address) — there is no image or logo upload, and no free-form HTML. Anything you paste as HTML is escaped and shows as literal text. Remove the markup and use the structured fields.

Where to edit signatures#

Signatures live in Settings → Email accounts, on each connected account. You can also reach signature settings from the inbox sidebar while replying.

Still stuck?#

Email support with your workspace name, the affected email account or template, and a screenshot of the badly rendered signature — see Contact support.