Contact support

If something in Landing Zone isn't working the way these guides describe, the support team can help. A little preparation on your side usually saves a full round of back-and-forth.

Check these first#

Before you email, two quick checks often answer the question:

• This Troubleshooting section. The most common problems — email delivery, SMS delivery, calling, signatures, and billing and credits — each have a dedicated page with the most likely causes in order.
• Release notes. If a screen changed recently, the release notes describe what changed and when.

How to email support#

Send your request to support@landingzone.co. Include:

• Your workspace name, so the team can find your account quickly.
• The affected screen or batch — for example "the batch drilldown for my June follow-up batch" or "Settings → Email accounts".
• Timestamps of when the problem happened, as precisely as you can, with your timezone.
• Screenshots of what you're seeing, including any error text.

The more specific the report, the faster the team can reproduce and fix it. "SMS isn't working" takes several replies to narrow down; "this batch shows 40 excluded contacts at 2:15 PM ET on July 10, screenshot attached" can often be answered in one.

What to expect#

The team reads every message and replies as quickly as they can. Response times vary with volume and with how complex the issue is, so there is no guaranteed turnaround — complex problems may take a few exchanges to diagnose. You'll get the fastest results by putting everything the team needs into your first message.

Priority support on Pro#

The Pro plan includes priority support: requests from Pro workspaces are handled ahead of the standard queue. See Plans for what else is included in each plan.